Flexible Plans For Small To Fast-
Growing Business
Suite Team
$ 49
/ agent / month billed annually
Includes:
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS and live chat support
- Help centre - SINGLE
- Easy-to-set up automations and workflows
- AI-powered automated answers - UP TO 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics - PREBUILT
- Data and file storage - STANDARD
- 1,000+ apps and integrations - PREBUILT
- Robust APIs - STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
MOST POPULAR
Suite Professional
$ 99
/ agent / month billed annually
Everything in Personal Plan, plus
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS and live chat support
- Help centre - MULTIPLE
- Easy-to-set up automations and workflows with additional options
- AI-powered automated answers - UP TO 500
- Unified agent workspace
- Routing based on agent status, capacity and skills, as well as conversation priority
- Reporting and analytics - PREBUILT AND CUSTOM
- Data and file storage - INTERMEDIATE
- 1,000+ apps and integrations - PREBUILT AND CUSTOM
- Robust APIs - ADVANCED RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
- Self-service customer portal
- AI-powered knowledge management
- Customisable ticket layouts
- Light access licenses - UP TO 100
- Service Level Agreement (SLA) management
- Multilingual support and content
- Live agent activity dashboard - VIEWABLE
- Integrated community forums
- Private conversation threads
- Customisable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Suite Growth
$ 79
/ agent / month billed annually
Everything in Team Plan, plus
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS and live chat support
- Help centre - MULTIPLE
- Easy-to-set up automations and workflows with additional options
- AI-powered automated answers - UP TO 100
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics - PREBUILT
- Data and file storage - INTERMEDIATE
- 1,000+ apps and integrations - PREBUILT AND CUSTOM
- Robust APIs - ADVANCED RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
- Self-service customer portal
- AI-powered knowledge management
- Customisable ticket layouts
- Light access licenses - UP TO 50
- Service Level Agreement (SLA) management
- Multilingual support and content
Suite Enterprise
$ 150
/ agent / month billed annually
Includes:
- All the core elements needed for excellent customer support, plus:
- Custom team roles and permissions
- Advanced knowledge management
- Customisable agent workspaces
- Customisable branding for web conversations
- Light access licenses - UP TO 1,000
- Live data and external dashboard sharing
- Live agent activity dashboard - Customisable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs - ENTERPRISE RATE LIMIT
- AI-powered triage and conversation insights - RETAIL ONLY
It gets even more powerful
Keep your support system agile with a plan that tailors Zendesk exactly to your needs.
Additional enterprise-ready plans from
$ 215
/ agent / month billed annually
TRUSTED BY 169,000+ COMPANIES IN 160+ COUNTRIES
#1 IN DIGITAL CUSTOMER SERVICE USE CASE BY
Appstrice Technologies
Talk to us for a comprehensive solution that meets all your enterprise needs.
- Protect your data with best-in-class security and compliance.
- Fine-tune operations with granular controls and greater change management flexibility.
- Extend your Zendesk instance and unify your data with custom integrations.
- Get set up for success with advanced support and services from the Zendesk team.
